At Glint & Oud, we are committed to providing a luxurious experience that reflects the quality and uniqueness of our products. We would like to inform our valued customers of our return and exchange policy, which is subject to the following conditions:

First: Non-Returnable and Non-Exchangeable Products

• All perfumes, fragrances, and essential oils are non-returnable and non-exchangeable once opened or used, for hygiene reasons and to maintain product quality.

• Limited edition or rare items are non-returnable and non-exchangeable.

Second: Acceptable Returns and Exchanges

Returns and exchanges are accepted only in the following cases:

• The product arrives damaged or with a clear manufacturing defect.

• The order received is different from the product ordered.

Third: Conditions for Returns and Exchanges

• The issue must be reported within 24 hours of receiving the order.

• The product must be unused, unopened, and in its original condition with all packaging.

• Clear photos of the product and packaging must be included with your order.

Fourth: Processing Mechanism

• After reviewing the order and confirming that it meets the requirements, we will:

• Replace the product with a similar one (subject to availability), or

• Refund the amount using the same payment method.

• Glint & Oud will not cover shipping costs if the error is due to the customer.

Fifth: Shipping

• If a return or exchange is approved due to an error or damage on our part, Glint & Oud will cover the shipping costs.

• Otherwise, the customer is responsible for all shipping costs.

⸻

📌 Important Note:
Due to the rarity and handcrafted nature of our product components, we kindly ask our customers to carefully review the order details before completing their purchase.

For any inquiries or support requests, please contact us via direct message or our official communication channels.